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北京城乡贸易中心股份有限公司是一座现代化的大型商业企业。公司营业面积近2万平方米,经营商品3万余种,平均日客流量10余万人次,节假日达20多万人次,日销售额平均200万元。偌大的商场每日有大量的现场服务管理工作。目前我国许多企业的服务管理工作停留在落后的手工操作阶段,现场服务管理主要靠各级服务管理人员在营业厅的巡回检查,存在着时间上、空间上的局限。其结果费力不小,效果不大。城乡贸易中心的领导们在开业前多次强调:“公司的服务工作一是靠职工自觉,二是靠先进的管理设备和管理手段。”因此,营业大厅采用了国内外商业企业的最新设计和一
Beijing Urban-Rural Trade Center Co., Ltd. is a modern large-scale commercial enterprise. The company has a business area of nearly 20,000 square meters, operates more than 30,000 kinds of goods, and has an average daily passenger flow of more than 100,000 passengers. The holiday number reaches more than 200,000 passengers and the daily sales average 2 million yuan. The huge shopping malls have a lot of on-site service management work every day. At present, the service management work of many enterprises in China remains at a backward manual operation stage. On-site service management relies on the inspection of service managers at all levels in the business hall, and there are limitations in terms of time and space. As a result, the effort is not small and the effect is not great. The leaders of the urban and rural trade centers emphasized many times before the opening of the business: “The company’s service work depends on employees’ self-consciousness, and secondly, it depends on advanced management equipment and management methods.” Therefore, the business hall adopts the latest design of domestic and foreign commercial enterprises and one