目的探讨三种不同高度的分诊台及座椅对门诊护士及患者舒适度和满意度的影响,为患者提供温馨和谐的护患沟通平台,以及为提高护患双方的舒适度和满意度提供科学依据。方法对某院门诊分诊护士和患者随机发放调查问卷,内容包括门诊分诊过程中,护患双方对护士接待患者时采用的三种分诊姿势(低坐姿:分诊台桌高80cm,座椅60cm;高坐姿:桌高90cm,座椅70cm;站姿:桌高95cm),所造成的护患沟通的心理感受、视觉感受,及护士自身姿势的舒适度及计算机操作的方便性感受。以人数表示调查因素的结果,并进行统计分析。结果采用自行设计问卷随机调查2014年就诊的609例患者及门诊36名分诊护士,统计分析结果显示对分诊护士的站姿分诊感到满意的护患两者均显著高于低坐姿或高坐姿,P<0.05;对站姿感到满意且便于操作的护士比例显著高于低坐姿或高坐姿。结论站姿分诊接诊患者能改善护患双方的舒适度和满意度,具有潜在的应用价值。 Objective To investigate the influence of three different tricycles and chairs on the comfort and satisfaction of outpatient nurses and patients, provide a warm and harmonious communication platform for nurses and patients, and provide comfort and satisfaction for both nurses and patients Scientific basis. Methods A questionnaire was randomly assigned to outpatient nurses and patients in a hospital. The questionnaires were divided into three types: tripartite position (nurse sitting position: Chair 60cm; high sitting position: table height 90cm, seat 70cm; standing position: table height 95cm), caused by the psychological feelings of nurse-patient communication, visual experience, and comfort of the nurse’s own posture and ease of operation of the computer experience. The number of people that the survey results of the factors, and statistical analysis. Results A total of 609 patients and 36 clinics were enrolled in 2014 randomized questionnaire survey. The results of statistical analysis showed that both nurses and patients who were satisfied with stance and posture of the nurses were significantly higher than those with low sitting or high Sitting position, P <0.05; the proportion of nurses who were satisfied with the position and were easy to operate were significantly higher than those in low sitting position or high sitting position. Conclusion Stable position consultation patients can improve the comfort and satisfaction of both nurse and patient, which has potential application value.