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为进一步提升用户投诉处理能力,更好地保障用户合法权益。黑龙江省通信管理局于2015年初启动投诉申诉分析管理系统项目建设,于5月17日正式投入使用。该系统可实现三项主要功能:一是全省电信用户投诉数据采集、分析功能。可实时采集各企业用户投诉数据,根据时间段、电信企业、投诉类型、业务类别、产品分类等需
In order to further enhance the handling capacity of user complaints, better protect the legitimate rights and interests of users. Heilongjiang Communication Administration started the complaint complaint analysis and management system project construction in early 2015 and was put into use on May 17. The system can achieve three main functions: First, the province’s telecommunications user complaints data collection and analysis capabilities. Real-time acquisition of complaints data of all business users, according to time, telecommunications companies, complaint types, business categories, product categories and other needs