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服务成为产品已越来越为人们所接受,由此产生的变化是巨大的。服务成为产品,则服务就不再是依赖于产品的捆绑销售,开始有了独特的功能设计和独立的赢利收入,也正因为如此,服务有了进一步发展的潜在前景。那么,在中国的IT服务究竟境遇如何,用户又如何看待近几年来服务发生的种种变化?从IBM与银行用户的谈话中或可一窥端倪。 服务响应——蓝色快车不快 主持人:这次谈话节目之前,我曾访问过IBM的个别用户和代理商,据他们反映,蓝色快车的服务反应速度并不能算快,不知您怎么看?
Services become products more and more accepted by people. The resulting changes are enormous. Services become products, services are no longer dependent on product bundled sales, began to have a unique functional design and independent profitable income, and because of this, services have potential for further development. So, what exactly is the situation of China’s IT services, and how do users see the changes in service in recent years? From the conversation between IBM and bank users, we can take a glimpse of the situation. Service Response - Blue Express is not fast Moderator: Before this talk show, I have visited IBM’s individual users and agents. According to them, the service response speed of Blue Express is not fast, I do not know what you think?