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1倾听比说话多问问题,保持目光接触,微笑,皱眉,点头,回应——并不是口头表达,而是用神态表达,这是让被交流者知道他们很重要的一种交流方式。同时,当魅力型领导者说话时,多数不会主动提供建议,因为倾听比主动提供意见更能显示出领导者对被交流者的关心。全面听取建议有些人不会听取他们认为某些方面不如他们的人所说的任何事情或建议。而有魅力型领导者则会仔细倾听每一个人的想法,而且不管其职位、社会地位或者“水平”有多低都会让人感觉到交流双方存在一些共同之处。
1 Listen to more questions than talk, keep in touch, smile, frown, nod, and respond - not verbal, but expression, a communication that lets the communicant know that they are important. At the same time, most charismatic leaders do not offer advice as they speak, because listening is more indicative of the leader’s concern for the communicator than the active advice. Full Listening Suggestions Some people do not listen to anything or suggestions that they think somehow do not like them. Charming leaders, on the other hand, listen carefully to each and every one of them, and regardless of their position, social status, or how low the ’level’ feels, there is something in common with both parties to the exchange.