业务支撑工作与中国移动的企业运营紧密相连,业务支撑质量影响着企业对市场快速响应的能力与效果、影响着内外部客户满意度和感知,是构筑企业核心竞争力的关键环节之一。推进企业从优秀到卓越的新跨越,必然要求优化业务支撑流程和支撑技术手段,不断改进并提升业务与技术支撑水平。为解决企业存在的问题,需要QC小组运用各种工具和方法从专业技术与管理技术 Business support is closely linked with China Mobile’s corporate operations. The quality of business support affects the ability and effectiveness of enterprises to respond quickly to the market, affecting internal and external customer satisfaction and perception, which is one of the key links in building their core competitiveness. Promote the new leap from excellent to excellent, inevitably requires optimization of business support processes and support technical means to continuously improve and enhance the level of business and technical support. In order to solve the problems existing in the enterprise, the QC team is required to use various tools and methods from the professional technical and management techniques