尝试运用可拓理论的基本原理和方法,以大科学工程项目为研究对象,构建顾客满意度指标评价体系。采取定量方法,建立以大科学工程项目为对象的顾客满意度评价模型,通过计算综合关联度系数确定顾客满意度水平,可为大科学工程项目顾客满意度的提高及质量水平的持续改进和不断完善提供支撑。 Try to use the basic principles and methods of the extension theory, take the big science project as the research object, and construct the customer satisfaction index evaluation system. Quantitative methods were adopted to establish a customer satisfaction evaluation model targeting large scientific projects. The degree of customer satisfaction was determined by calculating the comprehensive correlation coefficient, which can improve the customer satisfaction of major scientific projects and the continuous improvement of quality levels. Improve and provide support.