即时递是邮政以客户需求为中心，调整传统邮递类业务流程而开发的高时效的邮递类服务业务，其核心是即时的客户响应。一、开发即时递业务的必要性现代邮政企业处在快速的变化、激烈的竞争和日趋复杂的环境，简称“３C”的时代。面对需求变化和入世竞争的挑战，邮政只有不断创新 Instant delivery is a highly-efficient postal service developed by Post to focus on customer needs and adjust the traditional postal business processes. The core is instant customer response. First, the need to develop real-time delivery business Modern postal enterprises are in rapid change, fierce competition and increasingly complex environment, referred to as “3C” era. In the face of the challenge of changing demand and competition in accession to the WTO, postal innovation can only continue