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目的：探讨提高自助服务在医院的使用。方法分析自助服务存在的一些问题，介绍改善自助服务的应对措施。结果采取应对措施提高了自助服务利用率，提高了医院服务水平。结论自助服务利用率的提高显著提高医院服务水平，当前提供的自助服务仍然有很多需要改善的地方。“,”Objective Discussion of improvement of utilization rate of hospital self-service. MethodsAnalysis of some problems of self-service,introduce measures to improve self-service. ResultsThe adoption of countermeasures to improve the utilization rate of self-service raise the level of the hospital services. ConclusionsThe utilization ratio of self-service improve service levels, there are stil many places need improvement in the hospital currently provide self-service.