2005年8月份民航总局运输司、各地区管理局及民航总局消费者事务中心共受理消费者投诉96件,其中有效投诉54件,无效投诉42件。有效投诉中,信函投诉37件,网上投诉3件,电话投诉14件。其中,对航空公司的有效投诉37件,对机场的有效投诉7件,对销售代理人的有效投诉7件。对北京航讯962580的投诉2件、对北京通力公司的投诉1件。以下是8月份的投诉统计分析结果。 In August 2005, the Civil Aviation Administration of Transportation Division, the Regional Administration and the Civil Aviation Administration Consumer Affairs Center handled 96 consumer complaints, of which 54 were effective complaints and 42 were invalid complaints. In the effective complaint, there were 37 letters of complaint, 3 online complaints and 14 telephone complaints. Among them, 37 were effective complaints against airlines, 7 were effective complaints against the airport and 7 were effective complaints against sales agents. 2 complaints against Beijing Airlines 962580 and 1 complaint against Beijing KONE. The following is the August statistical analysis of complaints.