邮政企业作为通信服务部门，应当为用户提供迅速、准确、安全、方便的服务，并且应严格履行对用户的承诺，否则就会导致用户的索赔问题。近几年，邮件的逾限投递就引起了很多赔偿法律官司。由于《邮政法》和《民法通则》、《合同法》对赔偿问题的规定不同，人民法院在审理这类 As a communications service department, postal enterprises shall provide users with prompt, accurate, safe and convenient services and shall strictly fulfill their promise to users, otherwise users’ claims will be caused. In recent years, mail overruns have caused a lot of legal remedies. As the “Postal Law” and “General Principles of Civil Law,” “Contract Law” on the issue of compensation is different, the people’s court hearing such