快乐的或满意的员工有好的业绩。直觉上,这听起来很有逻辑性。我们一般也认为如此。但是直觉常常让人出错,这里也是如此。许多公司投入大量资金以提高员工的工作满意度。他们引入弹性工作时间,提供托儿服务,提供丰厚的退休金,将工作场合装饰得更吸引人,等等。但是,员工的离职率依然居高不下,生产率也未见提高。事实上,尽管满意度与生产率之间是正相关的关系,但这种相关非常微弱。更可能的情况是生产率可能提高满意度而不是相反。 Happy or satisfied employees have good performance. Intuitively, this sounds logical. We generally think so. But intuition is often confusing, and it’s the same here. Many companies invest a lot of money to increase employee job satisfaction. They introduced flexible working hours, provided childcare services, provided generous pensions, decorated the workplace more attractively, and so on. However, the turnover rate of employees remains high and productivity has not improved. In fact, although there is a positive correlation between satisfaction and productivity, this correlation is very weak. It is more likely that productivity may increase satisfaction rather than the opposite.