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电信运营商重组之后,电信行业用户投诉的数量和复杂程度大幅度上升,本文分析了新形势下电信用户投诉日益增多的原因,并结合电信企业的实际提出正确处理客户投诉、降低投诉率的几种主要方法。
After reorganization of telecom operators, the number and complexity of complaints from telecom operators have risen sharply. This paper analyzes the reasons for the increasing number of complaints from telecom subscribers in the new situation. Combined with the actual situation of telecom companies, it proposes to correctly deal with customer complaints and reduce the rate of complaints The main method.