西方有句著名的谚语,叫“沉默是金”。这句话指的是在某些场合或在处理某些事情时,沉默往往比滔滔不绝的言谈更重要。其实,在商战中也有同样的道理,学会沉默,有时也是优质服务,也是商机。日本最大的化妆品生产厂家——资生堂,在东京银座有一个专卖店,生意非常红火。该店成功经营的秘诀是“无声服务”。他们针对现代女性自主选购化妆品能力强的特点,对售货员作出一个许多商家都不会认同的规定:除非顾客主动询问,否则售货员绝对不能对其进行 There is a famous saying in the West that “silence is gold.” This sentence refers to the fact that silence is often more important than verbal talk on certain occasions or in the handling of certain things. Actually, the same thing is true in business wars. Learning to be silent and sometimes good service is also an opportunity. Japan’s largest cosmetics manufacturer - Shiseido, Ginza in Tokyo has a store, the business is booming. The secret of the successful operation of the shop is “silent service ”. Themselves for the modern women’s ability to buy cosmetics features strong, the salesman made many businesses will not agree with the provisions: unless the customer take the initiative to ask, otherwise the salesman absolutely can not be carried out