随着社会和信息技术的迅猛发展,加之维权意识的提升,人们对于服务的要求日益提高,服务已经逐步由最初有偿或无偿的活动逐步转变为一种对人们需求的开发和满足。电力企业作为公用事业单位,其基本宗旨就是给电力客户提供优质的服务。电力营销服务现状伴随着电力体制的不断变革,电力营销服务也发生了巨大的变化,服务体系更加完善,开设95598电力服务热线、建立营销服务技术支持系统、 With the rapid development of society and information technology, coupled with the promotion of the awareness of rights protection, people are increasingly demanding their services. Services have gradually shifted from initially paid or unpaid activities to gradually developing and satisfying people’s needs. As a public utility company, its basic purpose is to provide quality customer service. Status of Power Marketing Services Along with the continuous transformation of power system, power marketing services have undergone tremendous changes. The service system has been further improved. The 95598 power service hotline was set up and a marketing service technical support system was set up.