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对于绝大多数的家电零售企业来讲,服务是一个让他们喜忧参半的话题。喜的是服务做得好,品牌好、销售好;而做好服务,似乎又不是那么容易的一件事,因为要想以服务赢得口碑、获得利润,着实不是一件容易的事。2014年,地方连锁百大电器完成了服务体系的再次梳理,实现了从销售到送货安装一条龙的全部改造。相关负责人介绍,目前在零售企业当中能够做到送货安装售后一条龙服务的企业并不多,这是一个看似简单的工作,但需要大量的
For the vast majority of home appliance retailers, service is a mixed-race topic for them. Hi is the service well done, good brand, good sales; and good service, it seems not so easy one thing, because in order to win the reputation of service, profit, really is not an easy task. In 2014, the local chain Top 100 Electric completed the reorganization of the service system and realized the complete renovation from the sales to the delivery and installation. Relevant person in charge, currently in the retail business which can do delivery and installation of after-sales service not many enterprises, this is a seemingly simple work, but requires a lot of