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随着社会的不断发展,读者对图书馆服务工作的要求越来越高,图书馆管理者面临的首要问题就是如何满足读者越来越高的服务要求。在图书馆读者服务工作中,技术性手段的作用当然毋庸置疑,但是非技术因素的作用同样不容忽视。图书馆的非技术因素包括观念因素、服务形式、管理模式、学习环境等。本文分析了图书馆读者服务的非技术因素。
With the continuous development of society, readers are more and more demanding on library service work. The primary problem that library managers face is how to meet the ever-increasing service requirements of readers. Of course, there is no doubt about the role of technical means in the service of library readers. However, the role of non-technical factors can not be ignored. Library non-technical factors include the concept of factors, service forms, management models, learning environment. This article analyzes the non-technical factors of library reader service.