2012年8月24日星期五早上开门没多久,营业员小董就跑到后台来找我,说有一个年轻的顾客正在大厅里发火,吵着要投诉。营业员好心问他情况,可他一张嘴就说要找负责人。这不,同事只好把我喊来“救火”。发火的是一位身穿浅色衬衫的小伙子。此时的他,依然余怒未消。陪了半天笑脸,我才从他口中了解了其中的缘由。原来他一个月前在所里用EMS给外地一位亲友邮寄了两条香烟,可到现在为止对方还没有收到,多次拨打11185客服电话也无 Friday, August 24, 2012 Shortly after the door opened in the morning, salesperson Dong went to the backstage to find me, saying that a young customer was getting angry in the hall and clamoring for a complaint. Salesperson kindly asked him about the situation, but he said to find a person in charge. No, my coworker had to shout me “fire”. Fiery is a young man wearing a light-colored shirt. At this moment, he still fury. Accompanied by a long smile, I learned from his mouth one of the reasons. It turned out that he used EMS to send mail to two relatives and friends in the area a month ago and could not receive it until now. He also called the 11185 customer service number many times