实践证明,医院自身建设与管理,是决定医院质量的重要因素。与此同时,笔者也体会到,卫生行政部门的质量意识,及其在履行政务、办理公务、搞好服务过程中,正确发挥职能作用,亦能对医院的质量管理产生积极的影响,进行有效的调控。本文试就这一问题简介我们的作法. 一、按优质服务目标提出质量要求质量是医院存在的前提。医院领导应以质量为重点,集中一切智慧对医院工作进行科学管理。同样,卫生行政部门应用行政职能对医院质量进行宏观调控,更是义不容辞、责无旁贷。实施时,我们主要是按优质服务的总体目标,围绕劳务性服务质量和技 Practice has proved that the hospital’s own construction and management are important factors in determining the quality of the hospital. At the same time, the author also realized that the quality consciousness of the health administrative department and its proper functioning in the process of performing government affairs, handling official duties, and doing a good job in service can also have a positive impact on the hospital’s quality management and be effective. The regulation. This article tries to introduce our approach to this issue. First, according to the quality of service objectives put forward quality requirements quality is the premise of the existence of the hospital. Hospital leaders should focus on quality, concentrate all wisdom on scientific management of hospital work. Similarly, the use of administrative functions by the administrative department of health to carry out macro-control over the quality of hospitals is even more important and indispensable. At the time of implementation, we mainly focused on the overall goal of quality service and focused on service quality and technology.