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2012年是不平静的一年,航班延误及延误后续服务不到位而导致消费者“罢乘”、“占机”、“拦跑道”等“激情维权”事件频繁上演。一次次的冲突事件凸显出航班晚点后的沟通和服务极为重要。如果缺少与消费者沟通的诚意,后续服务不到位,很容易激化矛盾。宁波栎社机场的阳光服务组创建的核心宗旨,就是为了解决航班延误难题,做好航班延误后的服务保障工作。他们认为“你把阳光带给他人,他人也会把阳光带给你。”正是秉承着“一心为旅客服务”的精神,他们得到了乘客和驻场公司的一致赞誉。
2012 is not a year of calm, flight delays and delays in follow-up services are not in place, resulting in consumer “strike, ”, “occupy ”, “runway ” and other Staged. A series of clashes highlighted the importance of communication and service after the flights were delayed. If the lack of sincerity in communication with consumers, follow-up service is not in place, it is easy to intensify the conflict. Ningbo Lishe airport sunshine service team to create the core purpose is to solve the flight delay problems, do a good job flight delays after the service guarantee work. They think “you bring the sunshine to others and others will bring the sunshine to you.” “It is in the spirit of” serving the travelers with one mind "that they get unanimous praise from passengers and on-site companies.