目前,伴随着买方市场的出现,我国绝大多数企业都面临着新挑战。作为企业的决策者,笔者认为应及早在企业战略运用、资本运营、产品开发、人才培养等二次创业的诸多方面进行审慎判断和决策。 CS是英文CustomerSatisfaction的缩写,意译为“顾客满意”或“客户满意”,本文统称“顾客满意”,简称“CS战略”或“顾客 At present, with the emergence of the buyer’s market, most enterprises in China are facing new challenges. As a decision-maker of an enterprise, the author believes that prudent judgment and decision-making should be made early in many aspects such as enterprise strategy use, capital operation, product development, and talent cultivation. CS is the abbreviation for CustomerSatisfaction in English and is translated as “Customer Satisfaction” or “Customer Satisfaction”. This article is collectively referred to as “Customer Satisfaction”, abbreviated as “CS Strategy” or “Customer”.