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配餐员是军队医院营养科重要的组成部分,营养科要改善服务质量,树立良好形象,就必须抓好配餐员管理和培训工作。 1 充分认识配餐员在临床营养工作中的作用和地位 配餐员是营养科在临床工作的一线人员,直接服务于病人,是营养师与病人之间的桥梁;配餐员是医院膳食供应和治疗膳食的具体执行者,又是膳食供需信息的桥梁。配餐员的言行举止和仪表仪容代表着医院的整体形象。配餐员负责着一个护理单元几十名患者的定餐送饭任务,其作用发挥得优劣直接影响着医院就餐率的提高,影响着病员食堂经济效益的增长,影响着优质服务措施的落实。配餐员的服务质量还可以反映医院服务窗口的文明形象。因此,配餐员在临床营养工作中占有重要的地位,并发挥着不可忽视的作用,应引起我们的高度重视。
Catering staff is an important part of the hospital nutrition department, nutrition department to improve service quality, establish a good image, we must do a good job catering staff management and training. 1 fully aware of the role and status of the caterer in clinical nutrition work Catering staff is the first line of nutrition staff in clinical work, direct service to the patient, is a bridge between the nutritionist and the patient; catering staff is the hospital diet and therapeutic diet The specific performer, but also a bridge between dietary information. The caterer’s demeanor and instrument appearance represent the overall image of the hospital. The catering staff is in charge of the meal delivery tasks of dozens of patients in a nursing unit, which directly affects the improvement of the dining rate of the hospital, affects the growth of the economic benefits of the sick canteen, and affects the implementation of the quality service measures. The quality of service of the catering staff can also reflect the civilized image of the hospital service window. Therefore, the catering staff occupy an important position in the clinical nutrition work, and play a non-negligible role, should arouse our attention.