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0引言在当前全球反垄断的大背景下.电力企业作为自然垄断行业,承受着极大社会舆论压力。在开展创建和谐电网企业的过程中,如果发生被新闻媒体曝光的供电行风事件,将极大地损害电网企业在社会上和在群众心目中的国有企业形象。1居民客户投诉造成行风事件的原因安徽省电力公司新的营销体制,是“一部三中心”建制。其中电费管理中心主要负责抄核收管理,涉及到低压客户的抄表电量核算和催费停送电工作。在当前高标准的服务质量考
0 Introduction In the current context of global antitrust, power enterprises, as natural monopoly industries, are under great social pressure of public opinion. In the process of establishing a harmonious power grid enterprise, if the power supply conduct incident exposed by the news media occurs, it will greatly damage the power grid enterprises in the community and in the minds of the masses of state-owned enterprises. A Resident Customer Complaints Cause Line Wind Events Anhui Electric Power Company’s new marketing system is “a three-center” system. Among them, the electricity charge management center is mainly responsible for the collection of nuclear revenue management, involving low-voltage customers meter reading power accounting and reminders to stop sending electricity work. In the current high standard of service quality test