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利用运动错觉,调整服务手段浙江黄岩市长潭水库大坝的码头附近有一家切糕摊,店老板卖糕时,故意少切一点儿,过秤后见分量不足,切一点添上,再称一下,还是分量不足,又切下一点添上,最终使秤杆尾巴翘得高高的。如果你是一位顾客,亲眼见到这两添三过秤的一切,就会感到确实量足秤实,心中也踏实,对卖糕人很信任。如果卖糕人不这样做,而是切一大块上秤,再一下二下往下切,直到秤足你所要的分量时,你的感觉就会大不一样,眼见被一再切小的糕,总会有一种吃亏的感觉——这就是运动错觉对顾客的影响效果。聪明的卖糕人正是巧妙地利用了顾客的这种极其微妙的心理活动变化,并实文在在地做到了童叟无欺,使糕摊处地利、人和之优而终日生
Utilize the illusion of movement and adjust the service methods There is a cut cake stand near the pier of the Changtan Reservoir dam in Huangyan City, Zhejiang Province. When the shop owner sells cakes, he deliberately cuts out a little. After weighing, he sees a shortage of weight. Still lacking in weight, it cuts off and adds a bit of weight to the end of the scale rod. If you are a customer and you see with your own eyes the balance of the two things, you will feel that you are actually weighing your feet and weighing your weight, and that your heart is solid, and you trust the seller. If the cake seller does not do this, but cuts a large piece of weigher, and then cuts it twice and cuts it down until it weighs the amount you want, your feelings will be very different and you will see the cake being cut again and again. There will always be a sense of loss – this is the effect of movement illusion on customers. Smart sellers are clever use of this extremely subtle change in mental activity of the customer, and the fact that the article is doing a good job in the local community, making cakes and cakes, and people’s good forever.