Hong Kong is a hyper-dense city with 7×106 people living in an area of 1100km2.One way to improve the livability of compacted and congested cities like Hong Kong is through the provision of urban parks,an aspect that has largely been under-researched.This study focuses on how users perceive and utilize various facilities in the Kowloon Park.The findings revealed that the Kowloon Park is one of the most preferred parks in Hong Kong for both local residents and tourists.Users were quite satisfied with the parks facilities.Notably,the most important component of an urban park is its greenery.This is followed by water elements,seating places,and facilities for various recreational activities.The improvements users would like to see in urban parks include good design and management,meeting users needs,overcoming barriers to use,and providing a high quality and varied experience for different groups in the community.The findings of this study provide a good basis to address park management issues from the users perspective.In particular,parks should provide easy access,encourage optimum usage and enable complimentary improvements to the environment.