什么是危机?韦氏(Webster)词典为危机下的定义是“变好或变坏的转折点。”斯蒂文·芬克在《危机管理》一书中把它引申为“危机是事物的一种不稳定状态。在危机到来时,当务之急是要实行一种有决定性的变革。”危机具有普遍性、突发性、紧迫性、危害性、两重性。前几个特点众所周知,这里要强调一下危机的两重性。即 What is a Crisis? The definition of Webster's dictionary for crisis is “a turning point for getting better or worse.” Steven Fink put it in Crisis Management as “Crisis is As an unstable state of things, it is imperative at the onset of a crisis to make a decisive change. ”The crisis is universal, sudden, urgent, dangerous and dual. As we all know, we should emphasize the dual nature of the crisis here. which is