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日前,荷兰皇家航空公司(以下简称“荷航”)即日起通过社交媒体平台——新浪微博和微信为客户提供服务。客户可以用中文咨询所有与旅行相关的问题。荷航社交媒体服务团队将于一小时内给予回应并提供24/7的全天候服务。法航荷航集团电子商务高级副总裁Martijn van der Zee表示:“对于荷航来说中国是一个重要的市场,我们现在提供自大中国区7个城市出发直飞阿姆斯特丹的航线。经阿姆斯特丹中转,我们的乘客可以继续飞往全球135个目的地。荷航一直致力于随时随地为客户提供服务。因此,通过新浪微博和微信为客户提供服务的这一决定非
Royal Dutch Airlines (KLM) has provided services to customers through social media platforms, Sina Weibo and WeChat, from now on. Customers can consult all travel-related issues in Chinese. The KLM Social Media Services team will respond within one hour and provide 24/7 service. Martijn van der Zee, senior vice president of e-commerce at Air France-KLM Group, said: ”China is an important market for KLM and we now offer a direct route to Amsterdam from seven cities in Greater China. Our passengers can continue to fly to 135 destinations around the world. KLM has always been committed to providing customer service anytime, anywhere. Therefore, through Sina Weibo and WeChat to provide services to customers, this decision is not