落实和妥善解决信访事项,有效解决群众合理诉求,切实维护群众合法权益,除了需要体制机制方面的支撑外,基层信访干部还应当充分发挥个体重要作用,掌握必需的知识、练就过硬的本领,努力当好信访政策法规宣传员、群众矛盾调解员和服务员、信访事项处理落实监督员等工作角色。 In order to effectively solve the petitions and issues, to effectively solve the legitimate demands of the people and earnestly safeguard the legitimate rights and interests of the masses, grassroots petitioners should give full play to the important role of the individual, master the necessary knowledge and practice excellent skills in addition to the institutional support. Efforts to be good letters and visits policy and law propagandists, mediators and contradictions of the masses, letters and visits to deal with the implementation of supervisors and other working roles.