伴随着经济的快速发展,客户对供电管理提出了更高的要求,供电企业在客户管理当中如果不能适应客户的需求变化,不能进行大胆的创新和完善,在未来的市场竞争当中可能处于不利地位。“三户模型”是南方电网根据当前本地区电力客户管理服务工作的现状作出的一项重要改革,也是客户管理标准化、精细化、层次化、集中化的一个重要转变。本文就“三户模型”实施进行了论述,解读了“三户模型”的内涵,指出“三户模型”客户、用电户、结算户的集约化和一体化管理,这一模式的实施有助于提高客户管理的针对性和管理效率,提高客户的满意度。就其实施提出了建立配套的管理服务体系等建议,希望能够对“三户模型”实施提供一些帮助,帮助供电企业不断提高自身的客户管理水平。 With the rapid economic development, customers put forward higher requirements for power supply management. If the power supply enterprises can not meet the needs of customers and can not boldly innovate and improve, they may be disadvantaged in the future market competition . “Three-Family Model ” is an important reform made by China Southern Power Grid based on the current status of power customer management services in the region. It is also an important shift of standardization, refinement, hierarchy and centralization of customer management. This paper discusses the implementation of “three-family model”, explains the connotation of “three-family model” and points out the intensive and integrated management of “three-family model” The implementation of this model helps to improve the pertinence and efficiency of customer management and enhance customer satisfaction. Put forward suggestions on establishing a supporting management service system for its implementation, hoping to provide some help to implement the “Three-Family Model” and help the power supply enterprises to continuously improve their own customer management level.