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作为线上“云”银行、线下“智”网点服务体系的重要环节,工商银行网点智能服务模式是采用互联网理念和技术对营业网点传统业务流程和服务模式的创新。通过智能终端、移动助手、产品领取机、智能打印机等系列创新设备的组合,以及创新型业务流程的应用,实现了线上信息落地、线上线下数据共享、业务服务互联互通。
As an important link of online “cloud ” bank and offline “smart ” network service system, the intelligent service mode of ICBC outlets is to innovate the traditional business process and service mode of business outlets by adopting internet concept and technology. Through the combination of a series of innovative devices such as smart terminals, mobile assistants, product collectors and smart printers, as well as the application of innovative business processes, online information, online and offline data sharing, and business service interoperability are realized.