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目的研究分析西药房药品咨询的意义,提高西药房药品咨询工作的质量。方法随机挑选河南能源焦煤中央医院2 01 3年1月-2 0 1 4年1月2 000人次的西药房药品咨询记录整理统计,汇总分析。结果统计发现患者咨询比例高于医护人员咨询所占比例,两者咨询比例为7 3%、2 7%。结论开展西药房药品咨询服务是提高医院服务质量的一个重要环节,在保证服务质量的同时也提高了药学人员的专业知识水平,密切了医患之间的关系。
Objective To study and analyze the significance of western medicine pharmacy consultation and improve the quality of western medicine pharmacy consultation. Methods randomly selected Henan Energy Coking Coal Central Hospital in January 2001 -2014 January 2000 2 000 pharmacies Western medicine consultation record statistics, summary analysis. Results Statistics found that the proportion of patients consultation is higher than the proportion of consultation of medical staff, the consultation ratio was 73%, 27%. Conclusion Western medicine pharmacy consulting service is an important step to improve the quality of hospital services. While ensuring the quality of service, it also increases the professional knowledge of pharmacy staff and the close relationship between doctors and patients.