2004年1月~2005年1月,我院将人性化服务理念应用于儿童预防接种中,取得满意效果。现报告如下。1提高接诊技巧多数儿童就诊时对医院存在恐惧心理,医务人员应采用通俗易懂的语言进行沟通及解释,对配合良好者及时予以表扬,对不配合者也不能粗暴指责,以免增加其畏惧心理,胆怯者尽可 January 2004 ~ January 2005, our hospital will apply the concept of human services in child vaccination, and achieved satisfactory results. The report is as follows. 1 to improve admissions skills Most of the children at the time of treatment of the hospital there is fear, medical staff should be easy to understand language to communicate and explain, cooperate with good people in a timely manner to praise, those who do not cooperate can not be rude accusations, so as not to increase their fear Psychological, timid as possible