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在移动互联网时代,电信企业如果不能充分重视客户的投诉,容易引发负面的影响。分析了客户投诉的原因,阐述了应对客户投诉的积极对策。:
In the era of mobile Internet, telecom companies are likely to have a negative impact if they fail to give full attention to customer complaints. Analyzed the reasons for customer complaints, expounded the positive response to customer complaints. :