当前,我们面临的市场经济环境正在飞速发生变化,世界经济一体化的进程不断加快,科学技术迅猛发展。为了生存和发展,一个企业必须顺应形势变化,不断对自身进行调整。不仅要对产品(工程施工项目及交付后的服务)、过程等外在的要素进行调整,而且要对影响企业运行的各种内在因素,包 At present, the market economy environment we are facing is rapidly changing. The process of world economic integration is accelerating and the science and technology are developing rapidly. In order to survive and develop, an enterprise must adapt itself to changes in the situation and constantly adjust itself. Not only to the product (construction projects and after-sales service), process and other external elements to be adjusted, but also affect the operation of the enterprise a variety of internal factors, including