论文部分内容阅读
日本全国性组织科技联盟顾问、质量管理专家宫内一郎先生,于十二月十三、十四日应邀来我院讲学。他讲的《服务质量管理》,包括服务内容结构、本质特性、功能要求和服务行业质量管理基础工作等内容,受到与会的学员及本市商业企业经理三百多人的欢迎。讲学之后,宫内一郎先生还与本市商业企业部分经理及本院学员进行了座谈。
Mr. Ichiro Miyauchi, consultant and quality management expert of Japan’s National Organization for Science and Technology, was invited to give lectures in our hospital on December 13 and 14. He talked about the “service quality management”, including the contents of the service structure, essential characteristics, functional requirements and quality management in the service industry and other content, by participating participants and the city business enterprise manager more than 300 people welcome. After lecturing, Mr. Ichiro Miyauchi also held discussions with some managers of commercial enterprises in this Municipality and students from our institute.