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目的:评价组长负责制分层管理模式应用到内科临床护理中的效果。方法:普陀区第二人民医院从2013年2月开始在内科实施组长负责制分层管理模式,比较护理前后护理不良事件发生率、缺陷发生数、投诉次数及患者的护理满意度。结果:两组的护理不良事件发生率、护理缺陷发生率、投诉率及护理满意评分、护理质量评分等指标比较存在明显差异(P<0.05)。结论:内科临床护理中应用组长负责制分层管理模式可显著提高临床护理满意率,护理效果显著。
OBJECTIVE: To evaluate the effect of the team leader responsible for the application of stratified management to clinical medical nursing. Methods: The Second People’s Hospital of Putuo District started from February 2013 in charge of the department of internal medicine responsible for the system of stratified management and compared the incidence of nursing adverse events, the number of defects, the number of complaints and the patient’s satisfaction degree before and after nursing. Results: There were significant differences between the two groups in the incidence of nursing adverse events, the incidence of nursing defects, complaints rate, nursing satisfaction score and nursing quality score (P <0.05). Conclusion: The application of team leader responsibility system in internal medicine clinical nursing can improve the satisfaction rate of clinical nursing significantly and the nursing effect is remarkable.