文书工作规范包括思想规范、行为规范、程序规范、设施规范、管理规范等。文书工作人员的行为规范化则是实现文书工作规范化的关键。这里我们就文书工作人员的行为规范谈一点粗浅的看法。文书工作的特点是服务性强、责任重大。文书工作人员与领导打交道多,与“三密”文件接触多,他们的精神面貌、服务态度、言谈举止等都直接影响着工作效果的大小和质量的好坏。因此,文书工作人员应 Clerical norms include ideological and norms, codes of conduct, procedural norms, facilities norms, management practices and so on. The normalization of the behavior of clerical staff is the key to the standardization of clerical work. Here we talk about the clerical staff code of conduct a little superficial view. Clerical work is characterized by strong service, heavy responsibility. Clerical staff and leaders deal with more, and “three close ” file contact more, their mental outlook, service attitude, talkative behavior and so on have a direct impact on the size and quality of work is good or bad. Therefore, clerical staff should