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今年4月1日,宁沪间快速列车“先行号”正式运行。“先行号”的开行,开创了中国铁路既有线开行快速列车的先河,在中国铁路发展史上具有划时代的意义。铁道部部长韩抒滨为此欣然题词:“提速当先行,服务创全优”。江苏省省长郑斯林、上海市市长徐匡迪也分别为“先行号”开行题了词。 作为担当“先行号”列车乘务工作的客七队来说,各级领导的要求,社会各界的关注,使我们深感责任重大。特别是针对这支刚组建不久的新队伍,如何尽快适应安全、快捷、舒适的要求,赢得旅客的满意,给我们提出了全新的课题。在实践中,我们的做法是:
April 1 this year, Ninghu Express Train “first” was officially operational. The opening of “Xianhao” opened a precedent for the rapid trains of China’s existing railroad lines and has an epoch-making significance in the history of the development of China’s railways. Ministry of Railways Minister Han Shubin pleased this inscription: “speed first, service excellence.” Zheng Lilin, governor of Jiangsu Province and Xu Kuangdi, the mayor of Shanghai Municipality, also inscribed the title of “Pioneer No.” respectively. As a passenger seven team serving as a “number one” train crew, the demands of leaders at all levels and the concerns of all sectors of society make us deeply responsible. Especially for this new team that has just been established, how to adapt to the requirements of safety, convenience and comfort as soon as possible so as to win the satisfaction of tourists and give us a whole new topic. In practice, our approach is: