能啃下难啃的骨头的,可能不是牙齿,而是舌头。对于客户,既然是企业生命的关键,应如何妥善运作和适当应对?孙子兵法说:“故上兵伐谋,其次伐交,其次伐兵,最下攻城。”也就是说,首先要具有优良的观念和心态,采取正确有效的策略,其次要创造及维持良好的客户关系,推动各种杰出有效的计划和制度,最后才是面对客户挑剔时采取适当的做法。而对 Can bite under the bite of the bones may not be the teeth, but the tongue. For customers, since it is the key to the life of an enterprise, how to properly operate and properly deal with it? According to the Art of War, “Art of War” said: "Therefore, To have a good attitude and attitude, to adopt the correct and effective strategy, and secondly to create and maintain good customer relations, promote a variety of outstanding and effective plans and systems, the last is to face the customer picky when the appropriate approach. And right