信访举报部门,与群众接触比较多。正因如此,从事信访举报工作,特别需要真情面对群众,真诚对待事业。在信访举报岗位上工作五年来,我对此深有体会。先说要有真情。但凡到信访部门来的群众,大多心里都有疙瘩,这时候作为接待人,如果不能摆正位置,把群众看成送上门的麻烦,就会有大问题。不仅群众反映的事情得不到解决,还会激化矛盾,凉了老百姓的心,更损害了纪检监察机关的形象。记得刚到信访岗位那会儿,我还很年轻,对于领导将我安排到一线接访 Letters and complaints reporting department, more contact with the masses. It is precisely for this reason that engaging in the reporting of letters and visits requires in particular the true face of the masses and sincerely treating the cause. In the five years of petitioning and reporting positions, I have a deep understanding of this. First have to say that there is truth. Whenever people come to the letters and visits department, most of the hearts have lumps, this time as a receptionist, if you can not put the position, the masses as the hassle of getting home, there will be a big problem. Not only can things not resolved by the masses be resolved, but conflicts will be intensified, the hearts of ordinary people will be cooled, and the image of discipline inspection and supervision organs will be harmed. I remember just arrived at the petition post, I was still young, for the leadership of my first-line access arrangements