解决诉怨是管理学上常见的杀手之一。员工在工作中难免遇上种种困难和委曲,有怨气就得有诉怨之处,否则时间一长,就会形成牢骚以至怨恨,直接影响工作情绪,主动地了解群众的诉怨,抓住其中牵肠挂肚的、影响较大的事,认真解决好其中几件,振奋人心,解决诉怨的过程中,不能解决的问题要说明情况,要取得群众的谅解,作为领导干部要敢于根据党的政策,为 Solving grievances is one of the most common killers in management. Employees inevitably encounter difficulties in the work and torture, grievances have to complain about the Department, or over time, it will form a grudge and hate, a direct impact on work emotions, take the initiative to understand the complaints of the masses, to seize them In the process of resolving a few of them, exhilarating and resolving complaints, the problems that can not be solved must state the circumstances, obtain the understanding of the masses, be the leaders and cadres should dare to act according to the party's policies, for