医院导诊服务是刚刚兴起的新型服务形式。这一服务形式,其收效究竟如何?现结合我院导诊服务情况,浅谈一下开展导诊服务工作的做法与体会。我院是一所以五官科为主的市级综合医院,有床位300张,设有一座五层的门诊大楼,内有近60个诊疗科室,每天接待患者近千人。近年来,我院为了进一步提高服务水平,采取了一系列自我约束机制,失后设立了举报箱、举报电话,聘请了社会监 Hospital consultation service is a new form of service that has just emerged. What is the actual result of this service form? Now, with the introduction of the service of our hospital, we will discuss the practice and experience of conducting the service of consultation service. Our hospital is a city-level general hospital with the main five subjects. It has 300 beds, a five-storey outpatient building, and nearly 60 medical departments. It receives nearly 1,000 patients each day. In recent years, our institute has adopted a series of self-discipline mechanisms in order to further improve the service level. After it was lost, it set up a report box, reported the telephone number, and hired a social supervisor.