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2012年,江苏电信行业牢固树立以人为本的服务监管理念,以“政府监管、企业自律、社会监督”为总体原则,推进电信服务标准的全面落实,营造企业依法经营、争优创先的良好氛围,努力实现用户满意、企业满意、政府满意的多赢局面。2012年江苏电信服务质量用户满意度指数为81.01,较2011年又上升了0.74分,已连续五年超过80分,在全国电信行业处于先进水平。
In 2012, the telecom industry in Jiangsu firmly established the concept of people-oriented service supervision and promoted the full implementation of telecommunication service standards based on the overall principle of “government regulation, self-regulation by enterprises and social supervision”, and created a good corporate governance by law Atmosphere, and strive to achieve customer satisfaction, business satisfaction, the government satisfied with the win-win situation. In 2012, the customer satisfaction index of service quality of Jiangsu Telecom was 81.01, an increase of 0.74 points from 2011. It has exceeded 80 points for five consecutive years and is at an advanced level in the national telecom industry.