从业感悟: 沟通无碍是前提大家都有这样的感受:一个好的导游往往能带动全团的情绪,即使是在游人多,困难多的情况下,也能圆满地解决意外事件。也许.一个妙趣横生的小笑话就能与游客贴近许多。而有的导游,却给大家很别扭的感觉。因为.导游为游客提供的服务从吃、住、行,到游、购、娱,几乎涉及到了各个方面和细节,这都需要沟通,而沟通是 Opinion: communication is not a prerequisite for everyone to have such a feeling: a good tour guide can often bring the mood of the whole group, even in the case of many tourists, more difficult circumstances, but also satisfactorily solve the accident. Perhaps a fun little joke can be close to many tourists. And some tour guides, but give everyone a very awkward feeling. Because guides provide services for tourists from eating, living, traveling, traveling, purchasing, entertainment, covering almost all aspects and details, which all need to communicate, and communication is