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目的通过一系列的临床护理实践探索,对神经内科优质护理服务模式进行了探讨,以期为临床护理提供参考。方法本院神经内科自2015年实行优质护理服务以来,推出了一系列改革措施,在排班制度、工作流程、人员配置、薪酬分配等方面做了改进,以此来充分调动护理人员的工作积极性,保证护理工作平稳高效进行。结果在实施优质护理服务以来,通过一年的试行,根据发放的调查问卷分析得知,护士的工作满意度和患者对护理服务的满意度均有较大程度的提高,在此期间未发生1例因护理不当导致的护患纠纷。结论通过实施优质护理服务,规范了护士的服务行为,护士的价值得到实现,护理质量得到提高,患者满意度得到提升,紧张的医患关系较前缓解,说明优质护理服务模式效果良好,切实可行,值得大力推广应用。
Objective To explore the quality nursing service mode of neurology through a series of clinical nursing practice in order to provide reference for clinical nursing. Methods Since the implementation of quality care services in 2015, our neurology department has introduced a series of reform measures to improve the scheduling system, work flow, staffing and remuneration distribution so as to fully mobilize the enthusiasm of nursing staff , To ensure the smooth and efficient care work. Results Since the implementation of quality nursing service, through one-year trial and analysis of the questionnaires released, we found that job satisfaction of nurses and patients’ satisfaction with nursing services increased to a great extent during this period. 1 Cases due to nursing care nurse-patient disputes. Conclusion The implementation of quality nursing service regulates the service behavior of nurses, the value of nurses is realized, the quality of nursing care is improved, patient satisfaction is improved, and the tension between doctors and patients is alleviated. This shows that the quality nursing service mode works well and is practicable , It is worth to vigorously promote the application.