185，一条服务热线、一个综合平台、一种经营方式。南京邮政局在运作185的过程中，整合资源、优化流程，由内向外拓展，由服务型向经营型转变，在保持传统服务功能的基础上，相继发展了一批增值的外延服务，使185成为继营业网、递送网、营销网之后的又一个经营界面。南京185的 185, a service hotline, a comprehensive platform, a mode of operation. In the process of operation 185, Nanjing Post consolidates resources, streamlines processes, expands from the inside out and changes from service-oriented to business-oriented. On the basis of maintaining the traditional service functions, Nanjing Post Office has successively developed a number of value-added extension services to make 185 a Following the business network, delivery network, marketing network after another business interface. Nanjing 185’s