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本文根据行为学理论，介绍银行营业厅环境构成是由3部分组成：即围合空间、行为空间和知觉空间。营业的环境氛围则取决于知觉和行为的特性。知觉特性取决于视觉、听觉、嗅觉和肤觉等及其综合作用，行为特性则由银行功能和人群活动特性所决定。营业厅的环境设计包括3个部分：即产生活动区、职员工作区和营业操作区。作者还结合上海城市合作银行浦江支行等营业厅的环境设计，较详细地介绍行为理论在实际建筑工程中的应用。
Based on the theory of behavior, this paper introduces the environment composition of the banking hall is composed of three parts: the enclosed space, the behavioral space, and the perceived space. The atmosphere of business depends on the characteristics of perception and behavior. The perceptual characteristics depend on the visual, auditory, olfactory and skin sensations and their combined effects. The behavioral characteristics are determined by the bank’s function and the characteristics of the crowd’s activities. The environmental design of the business hall consists of three parts: the activity area, staff work area, and business operation area. The author also combined with the environmental design of the Shanghai Urban Cooperation Bank Pujiang Sub-branch and other business offices, and introduced in more detail the application of behavior theory in the actual construction project.