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“以病人为中心”要求我们在了解患者需求的前提下,提供相对应的服务。只有在端正服务态度、提高服务意识的前提下,才能确保优质医疗服务的贯彻和落实。一、优质医疗服务的基本内容(一)树立良好的职业形象:医护人员留给患者的第一印象非常重要,它直接关系到患者对医院服务的信任程度。因此,医护人员要重视自己的职业形象,注重衣着外表及动作表情,并用适当的称呼与患者交往,注重语言的文明礼貌。
“Patient-centered” requires us to provide corresponding services on the premise of understanding the needs of patients. Only by correcting service attitude and improving service awareness can we ensure the implementation and implementation of quality medical services. First, the basic content of quality medical services (A) establish a good professional image: the first impression of medical staff left to patients is very important, it is directly related to the patient’s trust in hospital services. Therefore, the medical staff should pay attention to their professional image, pay attention to the appearance of the clothes and the expression of the movements, and use appropriate titles to communicate with the patients, and pay attention to the civility and politeness of the language.