长期以来 ,邮政以我为中心 ,而不是以用邮者为中心 ,服务质量较差 ,资费又偏高 ,以致出现了邮递类业务量不断下滑的局面 ,已经到了严重危及邮政的生存和发展的境地。因此必须树立邮政的服务形象 ,主动服务社会 ,积极培育、开拓市场。虽然服务形象的最终体现是用邮者所能看见和 For a long time, the postal service has taken me as the center instead of using the postal service as the center. The service quality is poor and the charges are too high. As a result, the postal service volume has been declining continuously, which has seriously endangered the existence and development of the postal service situation. Therefore, we must establish postal service image, take the initiative to serve the community, and actively nurture and develop the market. Although the ultimate manifestation of the service image can be seen with the mailer