以上海大学为实证研究对象,从不同学历、不同学科用户利用电子资源的满意度、利用电子资源的目的和利用电子资源的频率,分析电子资源的用户满意度。此外,采用相关分析方法分析影响电子资源用户满意度指标的相关程度,采用定性和定量相结合的方法对电子资源的用户满意度进行全面研究。 Taking Shanghai University as an example, this paper analyzes the user satisfaction of electronic resources from the perspectives of different academic qualifications, satisfaction of different subjects using electronic resources, the purpose of using electronic resources and the frequency of using electronic resources. In addition, the correlation analysis method is used to analyze the correlation degree of the users’ satisfaction index of electronic resources, and the qualitative and quantitative methods are used to conduct a comprehensive research on the user satisfaction of electronic resources.